Why do I need a profile?
One of the first steps required to have an account with TapSOS is to create a profile. We use your account information and your profile to:
1. Set up, manage and administer your account and your profile.
2. Log you into the app.
3. Allow you to use all the features of the app that are available to you.
4. Verify your identity and monitor account set–up.
5. Pass your details on to the 999 service when you create an alert so that 999 can deal with the alert appropriately
6. Ensure that your account, your profile and your personal data are kept secure.
7. We use your telephone number to register you with BT’s EmergencySMS service. This is required to enable you to use TapSOS.
Some of my details have changed.
You can change or update your personal details at any time by logging into your profile section and making adjustments.
What if I lose my phone or it is stolen?
You can report your phone stolen to us by contacting firstname.lastname@example.org and we can temporarily suspend your account. Your personal information however, even without suspending the account will be secure and at little risk as this is all stored within your profile which is username/ email and password protected.
What are the consequences of a false alert?
Misuse of the app, or repeated hoax alerts will be monitored by 999, and could result in prosecution. You may also be banned or blocked from using TapSOS.
What if I need more than one Emergency Service?
When you activate an alert from TapSOS you select which service you feel you need. Emergency Call handlers will then make the decision on your behalf if they feel assistance from another services may be better suited, or in addition to the service selected.
Why do you need to know my location?
Your location is used to identify your whereabouts during an Emergency situation to inform Emergency Response teams.
Why do you need my email address?
If at anytime you forget your password you can email us at email@example.com and we will email you instructions how to reset/create a new password.
I can’t log in using my details
Please double check you are entering your password correctly, and if you have forgotten your password you can reset by selecting “Forgotten your password?” for further assistance please email firstname.lastname@example.org.
I can’t remember my password
You can reset by selecting “Forgotten your password?” for further assistance please email email@example.com.
Why do you need to know my gender?
Medical treatment during an Emergency response may vary depending on your birth gender i.e medication dosages. There is the option “prefer not to say,” however it is in your best interest we ask this question and indicating if you are male or female will assist in giving you the best care and response.
How does it work? (creating an alert)
Using icons TapSOS allows you to communicate:
1. The service you require
2. The nature of your emergency is
3. Share your location
4. Help the Emergency Services by responding to a few 999 standard protocol questions.
What actually happens when I complete and submit an alert?
Depending on your selection of icons and responses to questions, TapSOS creates an SMS on your behalf to forward to the Emergency Services. This will then be handled by a 999 call handler and the appropriate response will be given, based on their decision. The Emergency Services may want to follow up with you, or ask additional questions – these will be made through SMS and be sent to your device.
Why should I use TapSOS?
TapSOS is a non– verbal method of contacting Emergency Services, without speech.
When should I use TapSOS?
TapSOS should only be used in an Emergency, to request Emergency response. If you do not need an Ambulance, Police assistance, Fire & Rescue or Coastguard you should not make an Emergency Alert.
What happens to my data?
Your data is handled and stored in a manner fully compliant with the 2018 GDPR guidelines as monitored by the ICO under the relevant Data Protection Laws. For information on your profile data please view “Why do I need a profile.”
We do not sell your data to 3rd parties.
If you have any further queries please email firstname.lastname@example.org.
What happens if I get a new phone?
If you change your phone, you can download the app on the new device and sign in/ log in to your already registered account – but please update the mobile number, if this has changed, within your profile.
What happens if I press “Call 999”?
This will connect you to a BT 999 call handler via the standard 999 voice call route. It will no longer be connnected to the TapSOS app.
NOTE: It is an offence to make false or bogus calls to 999 and you may be prosecuted by the relevant authorities.